Hold the Phone
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Privacy Policy
Last updated: February 2026

This Privacy Policy describes how Actually Good Ideas, LLC ("Company," "we," "our," or "us"), operating the Hold the Phone service, collects, uses, and shares information about you when you use our website and services (collectively, the "Service"). By using the Service, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

  • Contact Information: Email address you provide to receive your personalized guide
  • Conversation Data: Information you share during conversations, including your child's age, device type, and parental control preferences
  • Session Data: Steps completed, settings configured, and conversation history
  • Voice Recordings: Temporarily processed for transcription purposes only; not permanently stored
  • Device and Usage Information: IP address (hashed), browser type, device type, pages visited, and usage patterns
  • Feedback Data: Any feedback, ratings, or comments you submit through our Service

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Generate and deliver personalized parental control guides
  • Respond to your inquiries and provide customer support
  • Send transactional emails related to your use of the Service
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues, fraud, or illegal activity
  • Comply with legal obligations

3. Third-Party Service Providers

We share your information with the following third-party service providers who assist us in operating the Service:

  • Vercel: Hosting and infrastructure services
  • Neon: Database services for storing session and user data
  • OpenAI: Voice transcription and text-to-speech processing
  • Anthropic: AI-powered conversation and guide generation
  • Resend: Email delivery services

These providers have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes. However, we are not responsible for the privacy practices of these third parties.

4. Data Security

We implement reasonable technical and organizational security measures designed to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and you provide information at your own risk. We disclaim all liability for any unauthorized access to, or breach of, your data.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain anonymized or aggregated data indefinitely.

6. Disclosure to Law Enforcement

We may disclose your information to law enforcement agencies, government officials, or other third parties if we believe disclosure is necessary to: (a) comply with applicable laws, regulations, or legal process; (b) protect our rights, property, or safety, or that of our users or the public; (c) detect, prevent, or address fraud, security, or technical issues; or (d) respond to an emergency.

7. International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. By using the Service, you consent to such transfers.

8. Children's Privacy

The Service is intended for use by parents and guardians only. We do not knowingly collect personal information directly from children under the age of 13. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us. We may require verification of your identity before processing your request. We reserve the right to deny requests that are unreasonable, repetitive, or not required by law.

10. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). We do not sell your personal information. For more information about your California privacy rights, please contact us.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ACTUALLY GOOD IDEAS, LLC SHALL NOT BE LIABLE FOR ANY UNAUTHORIZED ACCESS TO, OR BREACH, LOSS, OR CORRUPTION OF, YOUR DATA OR PERSONAL INFORMATION. YOU ACKNOWLEDGE THAT YOU USE THE SERVICE AND PROVIDE YOUR INFORMATION AT YOUR OWN RISK.

12. Changes to This Policy

We may update this Privacy Policy from time to time at our sole discretion. We will post any changes on this page and update the "Last updated" date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this Privacy Policy periodically.

13. Dispute Resolution

Any disputes arising out of or relating to this Privacy Policy shall be resolved in accordance with the arbitration and dispute resolution provisions set forth in our Terms of Use.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at our contact page.

Actually Good Ideas, LLC